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Antenatal Care
Book medical appointment
Breastfeeding Counseling
Cardiac Care
Dental Nerve and Roots Treatment
Dental Treatment
Dermatology
Ear, Nose And Throat
EHS platform
Electronic medical record
Genetics Clinics
Home care
Intensive Care
Internal Medicine
Obstetrics and Gynecology
Ophthalmology
Oral and maxillofacial surgery
Orthodontics
Pediatric Dentistry
Pediatric
Periodontics and Periodontal Surgery
Post-Pregnancy Care
Pre-Pregnancy Care
Preventive Dentistry
Prosthodontics
Provide Emergency Services for All Age Groups
Providing care for premature babies
Psychiatry
Reconstructive dentistry
Registration
Request medical report
Surgery
Is the care service provided to visitors to the UAE?
No, this service is provided only to UAE nationals and residents
what is service accomplish time ?
30-60 min
what is service fees ?
This service is provided free of charge for both UAE nationals and expatriates with valid Health Cards
When is the pregnant woman transferred to the hospital?
Appointments are organized for periodic visits up to the 28th week of a normal pregnancy in health centers, and then the pregnant woman is transferred to the hospital after the 28th week.
Steps to book appointment ?
Register in EHS portal Go to E-service list Choose book medical appointment Chose appointment type = new for example Choose specialty for example ( dental , pediatric ) Choose facility location Choose doctor name Choose date and time Confirm the appointment
Can we booked appointment directly in hospitals ?
Yes , but if you have referral order from doctor during your firs visit in PHC
There is appointment management through EHS portal ?
Yes , you can schedule , reschedule or cancel your appointments , and you will receive SMS to track your request and reminder
Which facility I can book appointment ?
You can book new appointment in all PHC”S For follow up and referral you can book as well based on Doctor request
what is service accomplish time ?
30-60 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
What procedures do clinics provide during breastfeeding consultations?
1. An educational curriculum is applied to the mother during visits during pregnancy and after childbirth 2. Monitoring and evaluation of breastfeeding during the first visit after birth in health care centers 3. Assistance is provided in the same health center when there are any breastfeeding problems
What are the procedures for receiving cardiac care?
The patient is referred under a decision made by the attending physician 2. The patient is admitted to the cardiac care department and the treatment is started according to the case
what is service accomplish time ?
5 According to Medical Case- days
what is service fees ?
Service fees are applied on a case-by-case basis
How many visits are required for root canal treatment?
to 4 visits depending on the case 3
what is service accomplish time ?
45 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
I have a toothache, but I don’t know from which teeth?
A comprehensive dental examination must be done to know the source of the pain
what is service accomplish time ?
35-50 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
Do the outpatient clinics of EHS of Health accept insurance cards?
the health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.
What are the necessary procedures for obtaining dermatological services?
Referrals are obtained from emergency or internal departments or primary health care centers 2. Book an appointment 3. Arrive on time and complete registration procedures 4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines 5. Patient may be admitted to the dermatology department if necessary
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What procedures are necessary following the dermatology service?
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition.
Do the outpatient clinics of EHS of Health accept insurance cards?
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.
What are the necessary procedures for obtaining ENT services?
Referrals are obtained from emergency or internal departments or primary health care centers 2. Book an appointment 3. Arrive on time and complete registration procedures 4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines 5. Patient may be admitted to the ENT department if necessary
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What procedures are necessary procedures following the ENT service
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition
Is it replaced the old patient portal ?
Yes , its replaced with new platform EHS
There is application for EHS ?
Yes , there is across Android , Apple
What is EHS platform ?
it’s a smart channel for patient to request bundle of medical service and access electronic medical record in wareed across all EHS facilities.
What is services provided ?
Booking appointments , medical report request , homecare request ,access the EMR , register thru UAE pass E-payment, also the portal support 2 languages
Who is the target audience?
All patients who have medical records in wareed system , means previously visited EHS PHC ‘s or hospitals
How can I have medical record in wareed ?
You need visit on eof EHS facility
What are EMR sections ?
Patient information Medical history Medication Allergy Lab result Visits Medical reports Measurements Health plan Health conditions Vaccination
What is the steps to have medical record ?
You need to visit one of EHS facilities , and open file by using your ID / or passport
what is service accomplish time ?
30-60 min
what is service fees ?
Free for infants in the follow-up stages of growth, development and vaccinations
What services do genetic clinics provide?
Services enable families to organize regular visits, according to the Child Care Guidelines to monitor growth and development, detect genetic physical and mental disabilities and provide education about how to care for any conditions that are detected.
Do they accept all submitted request ?
They can accept / or reject the request based on service term and condition
Shall I mentioned the reason for requesting this service ?
You should provide all needed reports , documents that prove our medical case
What is service steps ?
• You need to read service terms and condition first • Fill the form • Clarify the reason and attached the needed documents • Submit the request • After been reviewed from homecare team , they will share the request status if its ( rejected , accepted or need modification ) • Patient will choose the date for the team first visit • Notifications will be sent to track .and remind the patient
Can I submit for this service through EHS portal ?
Yes , you need to fill the form and attached all needed report to be reviewed from home care team
Service fees ?
Free for UAE citizen
Who is the target audience for this service ?
Elderly people -UAE citizion from RAK / and fujerah Special need people who need home care at home
How do they follow up on cases?
The medical condition is followed up in the intensive care department on a daily basis by the medical staff concerned. The patient is then referred to the internal medicine section for daily monitoring until discharged from the hospital. Finally, an appointment is scheduled for the patient by a specialist doctor for follow-up at the outpatient clinic.
What are the procedures for receiving intensive care
The patient is referred under a decision made by the attending physician 2. The patient is admitted to the intensive care department and the treatment is started according to the case
what is service accomplish time ?
According to Medical Case- days 7
what is service fees ?
According to medical case
Do the outpatient clinics of EHS of Health accept insurance cards?
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals
What are the necessary procedures for obtaining internal medicine services?
Referrals are obtained from emergency or internal departments or primary health care centers 2. Book an appointment 3. Arrive on time and complete registration procedures 4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines 5. Patient may be admitted to the internal medicine department if necessary
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What procedures are necessary following internal medicine services?
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition
Do the outpatient clinics of EHS of Health accept insurance cards?
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.
What are the necessary procedures for obtaining obstetric and gynecological services?
.Referrals are obtained from emergency or internal departments or primary health care centers 2.Book an appointment 3.Arrive on time and complete registration procedures 4.Clinical examination will conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines 5.Patient may be admitted to the obstetrics and gynecological department if necessary.
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What procedures are necessary after obtaining obstetrics or gynecological services?
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on her condition.
Do the outpatient clinics of EHS of Health accept insurance cards
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.
What are the necessary procedures for obtaining ophthalmology services?
Referrals are obtained from emergency or internal departments or primary health care centers 2. Book an appointment 3. Arrive on time and complete registration procedures 4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines 5. Patients may be admitted to the ophthalmology department if necessary
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What procedures are necessary following the ophthalmology service
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition
How long it will the operation take? Will I feel pain during and after the operation?
The duration of the operation depends on your case. You will not feel pain during the operation but there may be mild pain afterwards and we will prescribe pain killers for you.
what is service accomplish time ?
45 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
*How long is an orthodontic treatment?
One to two years depending on the medical condition
what is service accomplish time ?
45 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
what is service accomplish time ?
45 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
Why do cavities appear in children teeth?
Either parents do not pay sufficient attention to their children oral hygiene, or they brush their teeth the wrong way, or it has to do with their teeth structure
What procedures are necessary after obtaining pediatric services?
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition.
Do the outpatient clinics of the EHS accept insurance cards?
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.
What are the necessary procedures for obtaining pediatric medicine services?
Referrals are obtained from emergency or internal departments or primary health care centers 2. Book an appointment 3. Arrive on time and complete registration procedures 4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines 5. Patients will be admitted to the pediatric department if necessary
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What are the reasons for bleeding during teeth brushing?
Bleeding may be due to gum inflammation
what is service accomplish time ?
45 Min
what is service fees ?
what is service accomplish time ?
30-60 min
what is service fees ?
Free for infants in the follow-up stages of growth, development and vaccinations
What procedures do clinics provide during pregnancy care?
1. Ensure that the pregnancy is positive 2. Measure biomarkers 3. Take medical history and conduct a comprehensive medical check-up 4. Basic laboratory tests 5. Ensure the safety of the fetus and its normal development through scans of the uterus 6. Provide health education, breastfeeding awareness and nutrition counseling 7. Prescribe complementary and therapeutic medications as needed
there is referral to hospitals in case of early detection of high-risk pregnancies?
Early detection of high-risk pregnancies are transferred directly to hospitals for monitoring according to the Pregnancy Care Guidelines
what is service accomplish time ?
30-60 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
what is service accomplish time ?
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
When should the protective fillings be made for the child?
Around the age of five and six, and at the start of the first mills
How long it will take to replace my missing teeth and how many visits
1 to 2 weeks, although the number of visits will depend on your case.
what is service accomplish time ?
45 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
How are cases classified?
Medical staff examine patients upon arrival at the hospital and quickly evaluate their health according to the international rating scale consisting of five grades (1 to 5). Such grades determine the degree of seriousness of the patient condition and the priority to receive treatment. Patients are divided into the following categories, according to the classification criteria: - First category: Patients with serious diseases or critical conditions that may cause death, such as cardiac arrest, trauma, dangerous accidents and coma. In such cases, the patient is transferred directly to resuscitation room. - Second category: Patients with diseases that may lead to death, which require rapid medical intervention. In such cases, the patient is transferred to the resuscitation room or intensive care room. - Third category: The majority of patients fall into this category, which involve a wide range of conditions. Such patients are referred to observation rooms for treatment. - Fourth and fifth categories: These include patients with diseases that are described as non-serious or that do not require immediate or urgent medical intervention. They are provided with necessary tests and medical advice, and are treated in the non-emergency clinic.
What are the procedures for obtaining such a service?
1. Registration at Emergency Reception 2. Classification of the case in the evaluation room and prioritization 3. Examination by the emergency doctor 4. Laboratory and radiological examinations (if required) 5. Necessary treatment or referral of the patient to the doctor or department concerned (as per case)
what is service accomplish time ?
4 hours
what is service fees ?
Service fees are based on the classification of the case treated by the medical team:
How are the medical cases followed up?
The pathological condition is monitored daily in the care of premature and newborns by the specialized medical staff, then the patient is transferred to the internal departments (children) and the case is monitored daily until the patient is discharged from the hospital. The patient is given an appointment to follow up his case in the outpatient setting by the specialist doctor
what is service accomplish time ?
According to medical case
what is service fees ?
According to Medical Case- days 15
Do the outpatient clinics of EHS of Health accept insurance cards?
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals
What are the necessary procedures for obtaining psychiatric services?
Referrals are obtained from emergency or internal departments or primary health care centers 2. Book an appointment 3. Arrive on time and complete registration procedures 4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines 5. Patient may be admitted to the psychiatry department through the patient admission office if necessary
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
Are fillings of similar strength and color to natural teeth and how long do they last
Fillings are the same color but not the same strength and their durability depends on various factors, such as the type, size and place of filling
what is service accomplish time ?
45 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
Can patient register even no medical record in EHS or Wareed?
Yes, in case you have emiratesID
How to register ?
Through UAE pass , if you have active account , or fill the registration form
What is registration condition ?
Patient should have EMR in wareed system , that mean you visit MOAHP facilities
What is the steps to register through the form ?
Fill the form You will receive OTP thru your mobile Notification will be sent to your account / and SMS to confirm your registration
What should I do if there is mismatch in my personal information ?
You should visit nearest medical center to update your personal information
Why my registration failed?
Incorrect personal information that not matched your information recorded in your medical record for example ID ,
Can I request for medical report through EHS portal ?
Yes , as the old system has been replaced with EHS portal
Steps to request medical report ?
No need to enter ay personal information as its pulled from your EMR Select visit date Select the facility Select the reason Submit the request
There is any link between the report and EMR / visits?
Yes its linked to your EMR based on you visits and doctors
What is service fees ?
50 AED , you can pay it through payment gateway on EHS portal
What is the report validity ?
6 months from date of issue.
What is service condition ?
You can ask for a report based on last 3 months visits
What’s after submit the request?
Hospital coordinator will review the request and give intial approval or asked for modification Patient will been notified about action to take , such as payment , Then the request will be assigned to doctor , once its ready , notification will be sent to patient and soft copy will shared through patient account
Where I can found the ready report in my account ?
You can check the soft copy of your medical report in your EMR -section reports
What are the necessary procedures for obtaining surgical medicine services?
Referrals are obtained from emergency or internal departments or primary health care centers 2. Book an appointment 3. Arrive on time and complete registration procedures 4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines 5. Patient may be admitted to the surgical medicine department if necessary.
Do the outpatient clinics of EHS of Health accept insurance cards?
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What procedures are necessary following the surgical medicine service?
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition.
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