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Antenatal Care

Book medical appointment

Breastfeeding Counseling 

Cardiac Care

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Dental Treatment

Dermatology

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EHS platform

Electronic medical  record

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Pediatric

Periodontics and Periodontal Surgery 

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Providing care for premature babies

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Surgery

 Is the care service provided to visitors to the UAE?
No, this service is provided only to UAE nationals and residents
what is service accomplish time ?
30-60 min
what is service fees ?
This service is provided free of charge for both UAE nationals and expatriates with valid Health Cards
When is the pregnant woman transferred to the hospital?
Appointments are organized for periodic visits up to the 28th week of a normal pregnancy in health centers, and then the pregnant woman is transferred to the hospital after the 28th week.

 Steps to  book appointment ?
Register in EHS portal    Go to  E-service list    Choose book medical appointment    Chose appointment  type = new for example   Choose specialty  for example ( dental  , pediatric )  Choose facility  location   Choose doctor name   Choose date and time   Confirm the appointment
Can we booked appointment  directly in hospitals ?
Yes , but if you have referral order from  doctor  during your firs visit in PHC     
There is appointment  management through EHS portal ?
Yes , you can schedule , reschedule or cancel your appointments  , and you will receive SMS to  track your request and reminder
Which  facility I can book appointment ?
You can book new appointment  in all PHC”S   For follow up and referral  you can book as well based on Doctor request

what is service accomplish time ?
30-60 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
What procedures do clinics provide during breastfeeding consultations?
1. An educational curriculum is applied to the mother during visits during pregnancy and after childbirth  2. Monitoring and evaluation of breastfeeding during the first visit after birth in health care centers  3. Assistance is provided in the same health center when there are any breastfeeding problems

What are the procedures for receiving cardiac care?
 The patient is referred under a decision made by the attending physician  2. The patient is admitted to the cardiac care department and the treatment is started according to the case
what is service accomplish time ?
5 According to Medical Case- days 
what is service fees ?
Service fees are applied on a case-by-case basis

How many visits are required for root canal treatment?
 to 4 visits depending on the case 3
what is service accomplish time ?
45 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

I have a toothache, but I don’t know from  which teeth?
A comprehensive dental examination must be done to know the source of the pain
what is service accomplish time ?
35-50 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

Do the outpatient clinics of EHS of Health accept insurance cards?
the health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.
What are the necessary procedures for obtaining dermatological services?
Referrals are obtained from emergency or internal departments or primary health care centers  2. Book an appointment  3. Arrive on time and complete registration procedures  4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines  5. Patient may be admitted to the dermatology department if necessary
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What procedures are necessary following the dermatology service?
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition.

Do the outpatient clinics of EHS of Health accept insurance cards?
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.
What are the necessary procedures for obtaining ENT services?
 Referrals are obtained from emergency or internal departments or primary health care centers  2. Book an appointment  3. Arrive on time and complete registration procedures  4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines  5. Patient may be admitted to the ENT department if necessary
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What procedures are necessary procedures following the ENT service
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition

Is it replaced the old patient  portal  ?
Yes , its replaced with new platform EHS
There is application for EHS ?
Yes , there  is across Android , Apple
What is EHS platform ?
it’s a smart channel for patient to  request bundle of medical  service and access electronic medical  record  in wareed across all EHS  facilities.
What is services provided ?
Booking appointments , medical report request  , homecare request  ,access the EMR , register thru UAE pass E-payment, also  the portal support 2 languages
Who is the target audience?
All patients who have medical records in wareed system  , means previously visited EHS PHC ‘s or hospitals

How can I have medical  record in wareed ?
You need visit on eof EHS  facility
What are EMR sections ?
Patient information  Medical history    Medication   Allergy    Lab result    Visits   Medical reports   Measurements   Health   plan   Health conditions   Vaccination
What is the steps to have medical record ?
You need to visit one of EHS facilities , and open file by using your ID / or passport

what is service accomplish time ?
30-60 min
what is service fees ?
Free for infants in the follow-up stages of growth, development and vaccinations
What services do genetic clinics provide?
Services enable families to organize regular visits, according to the Child Care Guidelines to monitor growth and development, detect genetic physical and mental disabilities and provide education about how to care for any conditions that are detected.

 Do they accept all submitted request  ?
They can  accept / or reject the request based on service term and condition
 Shall I mentioned the reason for requesting this service ?
You should provide all needed reports , documents  that  prove our medical case
 What  is service steps ?
  • You need to  read service terms and condition first    • Fill the form   • Clarify the reason and attached the needed documents   • Submit the request    • After been reviewed from homecare team  , they will share the request status if its (  rejected , accepted or need modification )  • Patient will  choose the date for the team first visit  • Notifications will be sent  to  track .and remind the patient
Can I submit  for this service through EHS portal  ?
Yes , you need to fill the form and attached all needed report to be reviewed from home care team
Service fees ?
Free for UAE citizen
Who is the target audience for this service ?
Elderly people -UAE citizion from RAK  / and fujerah    Special need people who need home care at home

How do they follow up on cases?
The medical condition is followed up in the intensive care department on a daily basis by the medical staff concerned. The patient is then referred to the internal medicine section for daily monitoring until discharged from the hospital. Finally, an appointment is scheduled for the patient by a specialist doctor for follow-up at the outpatient clinic.
What are the procedures for receiving intensive care
The patient is referred under a decision made by the attending physician  2. The patient is admitted to the intensive care department and the treatment is started according to the case  
what is service accomplish time ?
According to Medical Case- days 7
what is service fees ?
According to medical case

 Do the outpatient clinics of EHS of Health accept insurance cards?
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals
What are the necessary procedures for obtaining internal medicine services?
Referrals are obtained from emergency or internal departments or primary health care centers  2. Book an appointment  3. Arrive on time and complete registration procedures  4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines  5. Patient may be admitted to the internal medicine department if necessary
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What procedures are necessary following internal medicine services?
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition

Do the outpatient clinics of EHS of Health accept insurance cards?
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.
What are the necessary procedures for obtaining obstetric and gynecological services?
.Referrals are obtained from emergency or internal departments or primary health care centers  2.Book an appointment  3.Arrive on time and complete registration procedures  4.Clinical examination will conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines  5.Patient may be admitted to the obstetrics and gynecological department if necessary.
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What procedures are necessary after obtaining obstetrics or gynecological services?
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on her condition.  

 Do the outpatient clinics of EHS of Health accept insurance cards
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.
What are the necessary procedures for obtaining ophthalmology services?
Referrals are obtained from emergency or internal departments or primary health care centers  2. Book an appointment  3. Arrive on time and complete registration procedures  4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines  5. Patients may be admitted to the ophthalmology department if necessary
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What procedures are necessary following the ophthalmology service
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition

How long it will the operation take? Will I feel pain during and after the operation?
The duration of the operation depends on your case. You will not feel pain during the operation but there may be mild pain afterwards and we will prescribe pain killers for you.
what is service accomplish time ?
45 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

*How long is an orthodontic treatment?
One to two years depending on the medical condition
what is service accomplish time ?
45 min
what is service fees ?
 service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

what is service accomplish time ?
45 min 
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
Why do cavities appear in children teeth?
Either parents do not pay sufficient attention to their children oral hygiene, or they brush their teeth the wrong way, or it has to do with their teeth structure

 What procedures are necessary after obtaining pediatric services?
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition.
Do the outpatient clinics of the EHS accept insurance cards?
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.
What are the necessary procedures for obtaining pediatric medicine services?
Referrals are obtained from emergency or internal departments or primary health care centers  2. Book an appointment  3. Arrive on time and complete registration procedures  4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines  5. Patients will be admitted to the pediatric department if necessary
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case

What are the reasons for bleeding during teeth brushing?
Bleeding may be due to gum inflammation
what is service accomplish time ?
45 Min
what is service fees ?

what is service accomplish time ?
30-60 min
what is service fees ?
Free for infants in the follow-up stages of growth, development and vaccinations
What procedures do clinics provide during pregnancy care?
1. Ensure that the pregnancy is positive  2. Measure biomarkers  3. Take medical history and conduct a comprehensive medical check-up  4. Basic laboratory tests  5. Ensure the safety of the fetus and its normal development through scans of the uterus  6. Provide health education, breastfeeding awareness and nutrition counseling  7. Prescribe complementary and therapeutic medications as needed

there is  referral to hospitals in case of early detection of high-risk pregnancies?
Early detection of high-risk pregnancies are transferred directly to hospitals for monitoring according to the Pregnancy Care Guidelines
what is service accomplish time ?
30-60 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

what is service accomplish time ?
what is service fees ?
 service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card
When should the protective fillings be made for the child?
Around the age of five and six, and at the start of the first mills

How long it will take to replace my missing teeth and how many visits
1 to 2 weeks, although the number of visits will depend on your case.
what is service accomplish time ?
45 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

How are cases classified?
Medical staff examine patients upon arrival at the hospital and quickly evaluate their health according to the international rating scale consisting of five grades (1 to 5). Such grades determine the degree of seriousness of the patient condition and the priority to receive treatment. Patients are divided into the following categories, according to the classification criteria:  - First category: Patients with serious diseases or critical conditions that may cause death, such as cardiac arrest, trauma, dangerous accidents and coma. In such cases, the patient is transferred directly to resuscitation room.  - Second category: Patients with diseases that may lead to death, which require rapid medical intervention. In such cases, the patient is transferred to the resuscitation room or intensive care room.   - Third category: The majority of patients fall into this category, which involve a wide range of conditions. Such patients are referred to observation rooms for treatment.  - Fourth and fifth categories: These include patients with diseases that are described as non-serious or that do not require immediate or urgent medical intervention. They are provided with necessary tests and medical advice, and are treated in the non-emergency clinic.
What are the procedures for obtaining such a service?
1. Registration at Emergency Reception  2. Classification of the case in the evaluation room and prioritization  3. Examination by the emergency doctor  4. Laboratory and radiological examinations (if required)  5. Necessary treatment or referral of the patient to the doctor or department concerned (as per case)
what is service accomplish time ?
4 hours 
what is service fees ?
Service fees are based on the classification of the case treated by the medical team:

How are the medical cases followed up?
The pathological condition is monitored daily in the care of premature and newborns by the specialized medical staff, then the patient is transferred to the internal departments (children) and the case is monitored daily until the patient is discharged from the hospital. The patient is given an appointment to follow up his case in the outpatient setting by the specialist doctor
what is service accomplish time ?
According to medical case
what is service fees ?
According to Medical Case- days 15

Do the outpatient clinics of EHS of Health accept insurance cards?
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals
What are the necessary procedures for obtaining psychiatric services?
Referrals are obtained from emergency or internal departments or primary health care centers  2. Book an appointment  3. Arrive on time and complete registration procedures  4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines  5. Patient may be admitted to the psychiatry department through the patient admission office if necessary
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case

Are fillings of similar strength and color to natural teeth and how long do they last
Fillings are the same color but not the same strength and their durability depends on various factors, such as the type, size and place of filling
what is service accomplish time ?
45 min
what is service fees ?
service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

Can patient register even no medical record in EHS or Wareed?
Yes, in case you have emiratesID
How to register ?
Through  UAE pass , if you have active account  , or fill the registration form
What is  registration condition ?
Patient should have EMR in wareed system  , that mean you  visit MOAHP  facilities
What is the steps to register through the form ?
Fill the form   You will receive OTP  thru your mobile  Notification will be sent to your account / and SMS to confirm your registration
What should I  do  if there is mismatch in my  personal information ?
You should visit nearest  medical center to update your personal information
Why  my registration failed?
Incorrect  personal information that not matched your information recorded in your medical  record for example ID ,   

Can I request  for medical  report through EHS portal  ?
Yes , as the old system has been replaced with EHS portal
Steps to  request  medical  report ?
No need to enter ay  personal information  as its pulled from your EMR   Select  visit date   Select the facility    Select the reason   Submit the request
There is any  link between the report and EMR / visits?
Yes its linked to your EMR based on you visits and doctors
What  is service fees ?
50  AED , you can pay it through payment gateway  on EHS portal
What  is the report validity ?
 6 months from date of issue.
What is  service condition ?
You can ask for a report based on last  3 months visits
What’s after submit the request?
Hospital coordinator will  review the request and give intial  approval or asked for modification   Patient will been notified about action to take , such as payment  ,   Then the request will be assigned to doctor , once its ready  , notification will  be sent to patient  and soft copy  will shared through patient account
Where I  can found the ready report in my account ?
You  can check the soft copy of your medical report in your EMR -section reports

 What are the necessary procedures for obtaining surgical medicine services?
Referrals are obtained from emergency or internal departments or primary health care centers  2. Book an appointment  3. Arrive on time and complete registration procedures  4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines  5. Patient may be admitted to the surgical medicine department if necessary.
Do the outpatient clinics of EHS of Health accept insurance cards?
The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.
what is service accomplish time ?
30-60 min
what is service fees ?
According to medical case
What procedures are necessary following the surgical medicine service?
The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition.

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