No, this service is provided only to UAE nationals and residents

30-60 min

This service is provided free of charge for both UAE nationals and expatriates with valid Health Cards

Appointments are organized for periodic visits up to the 28th week of a normal pregnancy in health centers, and then the pregnant woman is transferred to the hospital after the 28th week.

Register in Shefaa portal 
Go to  E-service list 
Choose book medical appointment 
Chose appointment  type = new for example
Choose specialty  for example ( dental  , pediatric )
Choose facility  location
Choose doctor name
Choose date and time
Confirm the appointment

Yes , but if you have referral order from  doctor  during your firs visit in PHC  

Yes , you can schedule , reschedule or cancel your appointments  , and you will receive SMS to  track your request and reminder

You can book new appointment  in all PHC”S
For follow up and referral  you can book as well based on Doctor request

30-60 min

service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

1. An educational curriculum is applied to the mother during visits during pregnancy and after childbirth

2. Monitoring and evaluation of breastfeeding during the first visit after birth in health care centers

3. Assistance is provided in the same health center when there are any breastfeeding problems

 The patient is referred under a decision made by the attending physician

2. The patient is admitted to the cardiac care department and the treatment is started according to the case

5 According to Medical Case- days 

Service fees are applied on a case-by-case basis

 to 4 visits depending on the case 3

45 min

service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

A comprehensive dental examination must be done to know the source of the pain

35-50 min

service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

the health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.

Referrals are obtained from emergency or internal departments or primary health care centers

2. Book an appointment

3. Arrive on time and complete registration procedures

4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines

5. Patient may be admitted to the dermatology department if necessary

30-60 min

According to medical case

The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition.

The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.

 Referrals are obtained from emergency or internal departments or primary health care centers

2. Book an appointment

3. Arrive on time and complete registration procedures

4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines

5. Patient may be admitted to the ENT department if necessary

30-60 min

According to medical case

The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition

You need visit on eof MOHAP  facility

Patient information
Medical history 
Medication
Allergy 
Lab result 
Visits
Medical reports
Measurements
Health   plan
Health conditions
Vaccination

You need to visit one of MOHAP facilities , and open file by using your ID / or passport

30-60 min

Free for infants in the follow-up stages of growth, development and vaccinations

Services enable families to organize regular visits, according to the Child Care Guidelines to monitor growth and development, detect genetic physical and mental disabilities and provide education about how to care for any conditions that are detected.

They can  accept / or reject the request based on service term and condition

You should provide all needed reports , documents  that  prove our medical case

• You need to  read service terms and condition first 
• Fill the form
• Clarify the reason and attached the needed documents
• Submit the request 
• After been reviewed from homecare team  , they will share the request status if its (  rejected , accepted or need modification )
• Patient will  choose the date for the team first visit
• Notifications will be sent  to  track .and remind the patient

Yes , you need to fill the form and attached all needed report to be reviewed from home care team

Free for UAE citizen

Elderly people -UAE citizion from RAK  / and fujerah 
Special need people who need home care at home

The medical condition is followed up in the intensive care department on a daily basis by the medical staff concerned. The patient is then referred to the internal medicine section for daily monitoring until discharged from the hospital. Finally, an appointment is scheduled for the patient by a specialist doctor for follow-up at the outpatient clinic.

The patient is referred under a decision made by the attending physician

2. The patient is admitted to the intensive care department and the treatment is started according to the case

According to Medical Case- days 7

According to medical case

The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals

Referrals are obtained from emergency or internal departments or primary health care centers

2. Book an appointment

3. Arrive on time and complete registration procedures

4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines

5. Patient may be admitted to the internal medicine department if necessary

30-60 min

According to medical case

The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition

The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.

.Referrals are obtained from emergency or internal departments or primary health care centers

2.Book an appointment

3.Arrive on time and complete registration procedures

4.Clinical examination will conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines

5.Patient may be admitted to the obstetrics and gynecological department if necessary.

30-60 min

According to medical case

The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on her condition.

The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.

Referrals are obtained from emergency or internal departments or primary health care centers

2. Book an appointment

3. Arrive on time and complete registration procedures

4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines

5. Patients may be admitted to the ophthalmology department if necessary

30-60 min

According to medical case

The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition

The duration of the operation depends on your case. You will not feel pain during the operation but there may be mild pain afterwards and we will prescribe pain killers for you.

45 min

service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

One to two years depending on the medical condition

45 min

 service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

45 min 

service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

Either parents do not pay sufficient attention to their children's oral hygiene, or they brush their teeth the wrong way, or it has to do with their teeth structure

The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition.

The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.

Referrals are obtained from emergency or internal departments or primary health care centers

2. Book an appointment

3. Arrive on time and complete registration procedures

4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines

5. Patients will be admitted to the pediatric department if necessary

30-60 min

According to medical case

Bleeding may be due to gum inflammation

45 Min

30-60 min

Free for infants in the follow-up stages of growth, development and vaccinations

1. Ensure that the pregnancy is positive

2. Measure biomarkers

3. Take medical history and conduct a comprehensive medical check-up

4. Basic laboratory tests

5. Ensure the safety of the fetus and its normal development through scans of the uterus

6. Provide health education, breastfeeding awareness and nutrition counseling

7. Prescribe complementary and therapeutic medications as needed

Early detection of high-risk pregnancies are transferred directly to hospitals for monitoring according to the Pregnancy Care Guidelines

30-60 min

service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

 service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

Around the age of five and six, and at the start of the first mills

1 to 2 weeks, although the number of visits will depend on your case.

45 min

service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

Medical staff examine patients upon arrival at the hospital and quickly evaluate their health according to the international rating scale consisting of five grades (1 to 5). Such grades determine the degree of seriousness of the patient's condition and the priority to receive treatment. Patients are divided into the following categories, according to the classification criteria:

- First category: Patients with serious diseases or critical conditions that may cause death, such as cardiac arrest, trauma, dangerous accidents and coma. In such cases, the patient is transferred directly to resuscitation room.

- Second category: Patients with diseases that may lead to death, which require rapid medical intervention. In such cases, the patient is transferred to the resuscitation room or intensive care room.

 - Third category: The majority of patients fall into this category, which involve a wide range of conditions. Such patients are referred to observation rooms for treatment.

- Fourth and fifth categories: These include patients with diseases that are described as non-serious or that do not require immediate or urgent medical intervention. They are provided with necessary tests and medical advice, and are treated in the non-emergency clinic.

1. Registration at Emergency Reception

2. Classification of the case in the evaluation room and prioritization

3. Examination by the emergency doctor

4. Laboratory and radiological examinations (if required)

5. Necessary treatment or referral of the patient to the doctor or department concerned (as per case)

4 hours 

Service fees are based on the classification of the case treated by the medical team:

The pathological condition is monitored daily in the care of premature and newborns by the specialized medical staff, then the patient is transferred to the internal departments (children) and the case is monitored daily until the patient is discharged from the hospital. The patient is given an appointment to follow up his case in the outpatient setting by the specialist doctor

According to medical case

According to Medical Case- days 15

The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals

Referrals are obtained from emergency or internal departments or primary health care centers

2. Book an appointment

3. Arrive on time and complete registration procedures

4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines

5. Patient may be admitted to the psychiatry department through the patient admission office if necessary

30-60 min

According to medical case

Fillings are the same color but not the same strength and their durability depends on various factors, such as the type, size and place of filling

45 min

service is free of charge for UAE citizens and GCC nationals who hold a valid Health Card

In current  phase , you should have medical record to allow you to register

Through  UAE pass , if you have active account  , or fill the registration form

Patient should have EMR in wareed system  , that mean you  visit MOAHP  facilities

Fill the form
You will receive OTP  thru your mobile
Notification will be sent to your account / and SMS to confirm your registration

You should visit nearest  medical center to update your personal information

Incorrect  personal information that not matched your information recorded in your medical  record for example ID ,

Yes , as the old system has been replaced with Shefaa portal

No need to enter ay  personal information  as its pulled from your EMR
Select  visit date
Select the facility 
Select the reason
Submit the request

Yes its linked to your EMR based on you visits and doctors

50  AED , you can pay it through payment gateway  on Shefaa portal

 6 months from date of issue.

You can ask for a report based on last  3 months visits

Hospital coordinator will  review the request and give intial  approval or asked for modification
Patient will been notified about action to take , such as payment  ,
Then the request will be assigned to doctor , once its ready  , notification will  be sent to patient  and soft copy  will shared through patient account

You  can check the soft copy of your medical report in your EMR -section reports

Yes , its replaced with new platform 'Shefaa'

Yes , there  is across Android , Apple

Booking appointments , medical report request  , homecare request  ,access the EMR , register thru UAE pass E-payment, also  the portal support 2 languages

it’s a smart channel for patient to  request bundle of medical  service and access electronic medical  record  in wareed across all MOHAP  facilities.

All patients who have medical records in wareed system  , means previously visited MOAHP PHC ‘s or hospitals

Referrals are obtained from emergency or internal departments or primary health care centers

2. Book an appointment

3. Arrive on time and complete registration procedures

4. Clinical examination will be conducted by the doctor and a treatment plan provided, including laboratory tests, X-rays and medicines

5. Patient may be admitted to the surgical medicine department if necessary.

The health insurance system has been implemented in 10 hospitals and is currently being completed in the remaining hospitals.

30-60 min

According to medical case

The patient will be given follow-up appointments with the physician at the specialized outpatient clinic, depending on his/her condition.